When talking about customers from an organizational point of view we often talk about so-called external customers who bring in the revenue. However, an organization also consists of so-called...

When I first started working with design thinking and lean six sigma, I was having a tough time in understanding the difference between the two. I was also struggling in understanding when to use...

In my field of work, consulting enterprise organizations on IT and more, I am constantly confronted with systems thinking and design thinking. Both concepts are immensely powerful in understanding...

Acquiring a customer can cost five times more than encouraging a customer to stay with your service. But that is easier said than done. How do you know what factors are important to truly...

Losing an employee is estimated to cost a company 1.5 - 2.0 times the employee's salary depending on the seniority of the employee. The common assumption is to simply pay employees more money to...

Change management and project management feel quite similar, especially considering that they're both trying to implement some sort of change. But since project management has existed as a field far...